- We never sell your dataYour information is used only to run the service for your organisation.
- No ads or trackingThe app contains no advertising, analytics or tracking SDKs.
- Location only during visitsGPS is read when you check in to or out of a store, never in the background.
- Delete on requestAsk us to delete your account and data at any time.
1.Who we are
The Asaan Karobar mobile app (the “App”, Android package com.asaankarobar) is developed and provided by E AVENIR (SMC-PVT) LTD (“E AVENIR”, “we”, “us” or “our”), a software company based at 449-F Block Gulshan-e-Ravi, Lahore, Punjab, Pakistan. Asaan Karobar is E AVENIR’s cloud business software product, and E AVENIR is responsible for the App and for the information described in this policy.
This policy explains what information the App collects, how we use and share it, how we protect it and the choices you have. It applies to the App on Android and iOS. If you have any question about it, contact us at info@asaankarobar.com or info@eavenir.com.
2.Who this policy covers
The App is a business tool for field sales teams. It is used by sales representatives and their managers at organisations that subscribe to Asaan Karobar (“your organisation”). Your organisation creates your account; you cannot sign up for an account inside the App.
Your organisation decides who has access and what the App is used for, and it controls the business records entered into it. We process that information on your organisation’s behalf in order to provide the service. If you have questions about how your organisation uses your information, such as your attendance or visit records, please also speak to your employer.
3.Information we collect
We only collect what the App needs in order to work. Most of it is entered by you or provided by your organisation.
| Type | What it includes | Why we need it |
|---|---|---|
| Account information | Your name, work email address, role, employee and organisation details, and your sign-in credentials | To sign you in and show you the stores, targets and records that belong to you |
| Attendance | The times you start and end your working day | To record your attendance and working hours for your organisation |
| Precise location | GPS coordinates at the moment you check in to or out of a store visit | To confirm that a visit took place at the store’s location |
| Photos | Pictures you take in the App as proof of a store visit | To verify visits for your organisation |
| Business records | Orders, payments collected, returns, visit remarks and other notes you enter | To book orders, record collections and keep your organisation’s accounts up to date |
| Customer store details | Names, addresses, phone numbers, locations and balances of the stores you visit, provided by your organisation | To plan your route and show each store’s history and balance |
| Technical information | IP address, the time of each request and the type of app making it, recorded by our servers | To keep the service secure, prevent misuse and fix problems |
What we do not collect
- Your location in the background, or continuously while you work.
- Your contacts, call logs, SMS messages or microphone audio.
- Photos or files from your gallery. The App only uses photos you take for a visit.
- Advertising identifiers. The App contains no advertising, analytics or tracking SDKs.
Information stored on your device
So that you can keep working without a signal, the App stores some information on your phone: your profile, your current visit, and any orders, payments, returns and visits (including visit photos) that are waiting to be uploaded. These are uploaded automatically when you are back online. Your sign-in tokens are kept in your device’s secure storage (Android Keystore or iOS Keychain), never in plain storage.
4.App permissions
The App asks for a permission only when a feature needs it, and you can change your choice at any time in your device settings.
| Permission | When it is used |
|---|---|
| Internet | To sign you in and sync your records with our servers. |
| Location (precise, while using the App) | Only when you check in to or out of a store visit. The App does not request background location. |
| Camera | Only when you take a photo as proof of a visit. |
If you deny location or camera access, the rest of the App keeps working, but your organisation may require a GPS check-in or a photo before a visit can be recorded.
5.How we use information
- To provide the App’s features: sign-in, attendance, store visits, orders, payments, returns, route plans and offline sync.
- To verify store visits with location and photo proof, as set up by your organisation.
- To produce reports for you and your organisation, including performance scorecards and AI-generated business reports.
- To provide support when you or your organisation contact us.
- To keep the service secure, detect misuse and fix errors.
- To meet our legal obligations.
We do not use your information for advertising, and we do not sell it.
6.How we share information
We share information only in these situations:
- With your organisation. Managers and administrators at your organisation can see what you record in the App, including your attendance, visit times, check-in locations and photos, orders, payments and returns, according to the permissions your organisation sets.
- With service providers. We use trusted providers to host our servers, store backups and run parts of our service, such as generating reports. They may use the information only to provide their service to us, and must keep it secure and confidential.
- For legal reasons. When the law requires it, or to protect the rights, safety or property of our users, the public or E AVENIR.
- If our business changes. If E AVENIR is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, and this policy will continue to apply to it.
We do not sell, rent or trade your personal information, and we do not share it with advertisers.
7.Storage and security
- All data travelling between the App and our servers is encrypted in transit using HTTPS (TLS).
- Sign-in tokens are kept in your device’s hardware-backed secure storage.
- Access is role-based, so each person at your organisation sees only what their role allows.
- Our servers are backed up automatically every day.
Your information is stored on secure cloud servers, which may be located outside your country. No method of transmission or storage is completely secure, but we work hard to protect your information and review our safeguards regularly.
8.How long we keep data
We keep your information for as long as your organisation uses Asaan Karobar and your account is active, because your organisation needs these records to run its business.
- If your organisation removes your account, records you created, such as orders, payments and attendance, remain part of your organisation’s business records.
- When an organisation closes its Asaan Karobar account, we delete its data, including the information described in this policy, within 90 days, after giving it the opportunity to export it. We may keep some records for longer where the law requires, such as financial and tax records.
- Server logs are kept for a limited period for security and troubleshooting, then deleted.
- Information stored on your device is removed when you uninstall the App. Signing out removes your sign-in tokens and profile from the device.
9.Your choices and rights
- Permissions. You can turn location or camera access on or off at any time in your device settings.
- Access and correction. You can see most of your information in the App. To correct it or get a copy, contact your organisation’s administrator or us.
- Deletion. You can ask us to delete your account and personal information, as explained below.
- Signing out. You can sign out at any time from the App’s settings.
Because your organisation controls its business records, we may need to involve it before acting on some requests. We respond to every request within 30 days.
10.Deleting your account and data
You can ask us to delete your Asaan Karobar account and the personal information linked to it at any time. You do not need to uninstall the App first.
- 1Send us a requestEmail support@asaankarobar.com from the email address linked to your account, with the subject “Delete my account”. Include your name and your organisation’s name.
- 2We verify the requestWe confirm your identity and let your organisation know, since it manages your account.
- 3We delete your dataWe delete your account and personal information within 30 days and confirm by email.
Some records may be kept where your organisation needs them for its accounts, such as invoices and payments, or where the law requires it. Where we keep them, we remove details that identify you wherever possible. You can also ask your organisation’s administrator to remove your access to the App.
Request account deletion11.Children’s privacy
The App is a business tool for working adults. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
12.Changes to this policy
We may update this policy as the App changes, for example when we add features. We will update the date at the top of this page, and if the changes are significant we will tell you in the App or through your organisation before they take effect.
13.Contact us
If you have a question about this policy or your information, we are happy to help.